Reference

Privacy Policy for Your Indonesia Account

Your puma88 account privacy is explained before the lobby opens: we set out what we collect when you create an account, enter Live Roulette or Aviator, and use…

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puma88 Privacy Policy for Your Indonesia Account
CONTACT ROUTES

Contact Us About Privacy Requests

Fast privacy support matters when you need a copy of your account data or want an outdated phone number corrected. We handle privacy questions through live chat, WhatsApp and the privacy mailbox shown inside the Help page after login. Our support desk is available from 10:00 to 22:00 WIB every day, and sensitive requests may require an account check before we release or change records.

Team online

Live Chat

Use live chat from the lobby footer for privacy questions about cookies, session logs or account details. We may ask you to confirm your registered phone number before discussing personal records.

WhatsApp Support

Message our WhatsApp team between 10:00 and 22:00 WIB for correction requests, wallet-record questions or login history concerns. We keep the thread tied to your account case number.

Privacy Mailbox

For data copies or deletion requests, use the privacy mailbox listed in Help after login. Email lets us track attachments, identity checks and final replies in one case file.

DATA CONTROLS

Controls That Protect Your Account Data

Account privacy is handled through steps you can see and actions we record internally. From Account > Security > Active Sessions, you can check recent device access and remove a session you…

Account Creation Data

When you join, we collect the details needed to create your wallet profile, contact you about the account and check duplicate registrations. We avoid asking for extra personal fields that do not serve those tasks.

Payment Record Handling

DANA, OVO, GoPay and QRIS records are used to match transfers, confirm receipt timing and resolve wallet questions. Support sees payment references, not your full app history outside our transaction screen.

Cookie Choices

Cookies help keep you logged in, remember language choices and show whether a session is active. You can clear them through your browser, then sign in again to refresh the device record.

Session Security

We store device type, IP range and login time to spot account access that does not match your usual pattern. Use Account > Security to remove an active session before contacting support.

Retention Checks

Some records stay longer because payment disputes, security checks or legal duties require them. When retention is no longer needed, we aim to remove or separate data from your active account profile.

Correction Requests

If your name, phone number or wallet label is wrong, contact us with the account ID and the field to fix. We confirm identity before changing details that affect payments or account access.

Privacy Policy Questions You May Ask

Privacy questions usually come up before you join, after a payment check or when a device session looks unfamiliar. We answer those cases in plain language and keep the focus on your account records, not general lobby features. If your request involves access, correction or deletion, include your account ID and registered contact detail so we can route it without exposing data to the wrong person.

We collect the details you submit during account creation, such as contact data, login credentials, wallet labels and account preferences. We also record device and session data needed for access checks and account protection.

Payment records are used to match your transfer to your account wallet, check timing and answer transaction questions. We keep references such as receipt data, channel name and status, not unrelated app activity.

Yes, you can request a copy through the privacy mailbox shown in Help after login. We verify your identity first, then prepare the data that applies to your account where local law permits.

Send the correction request through live chat, WhatsApp or the privacy mailbox with your account ID. For payment-related fields, we may ask for extra confirmation before we update the stored record.

Our cookies are used for login status, language choice, session security and basic site measurement. We do not use them to read private activity inside DANA, OVO, GoPay, QRIS or other apps.

Retention depends on the record type. Account, payment and security records may remain while needed for wallet matching, dispute handling, access checks or legal duties; other support records are reviewed for removal.

Use the privacy mailbox inside Help after login and state that you want deletion reviewed. Some records may remain if payment checks, security cases or legal duties require retention under rules that apply.

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